Risk-Free Protection

14-Day Conditional Refund Policy

Last Updated: October 2026 • Official Policy for CertifyPress Pro & Official Extensions

Customer Protection Commitment

14 Days Conditional Money-Back Guarantee

If you experience a reproducible software bug or hosting incompatibility that our technical engineering team cannot resolve within 48 business hours, you will receive a full 100% refund.

14 Days Evaluation Window

1. Why Is Our Refund Policy Conditional?

CertifyPress Pro and its modular extensions are digital, downloadable software goods. Unlike physical merchandise that can be returned to a warehouse, software source code is delivered and downloaded immediately upon purchase.

To prevent software piracy, unauthorized license harvesting, and casual “download-and-refund” exploitation, our money-back guarantee is conditioned on giving our dedicated technical support engineers a fair opportunity to inspect, troubleshoot, and fix any issue you face.

2. Qualifying Criteria for a Full Refund

Your refund request will be approved if all of the following conditions are met:

✓

Request Within 14 Calendar Days Submitted within exactly 14 calendar days from the original checkout timestamp.

✓

Documented Core Defect or Incompatibility The plugin fails to perform its advertised core functionality on a standard WordPress environment (WordPress 6.0+, PHP 7.4 to 8.3).

✓

Engaged Technical Support with Diagnostic Details You opened a ticket at support@certifypress.com with error logs, screenshots, or staging access to demonstrate the issue.

✓

48 Business Hours Troubleshooting Window Allowed You gave our senior engineering team at least 48 business hours to troubleshoot and provide a software update or patch.

3. Ineligible Circumstances (Non-Refundable)

Refunds will not be granted under the following circumstances:

Claim Scenario	Determination & Policy Reason
Operating on Scam, Fraud, or Illegal Sites	Strictly Ineligible. If a license is detected on or used by any domain engaged in scamming, phishing, diploma forgery, fraud, or illegal activities, it is terminated immediately without notice and is 100% non-refundable.
“Changed my mind” / “No longer needed”	Ineligible. Downloaded software cannot be returned once files are delivered.
Refusing to cooperate with support	Ineligible. Demanding an immediate refund without permitting 48 hours for troubleshooting.
Missing required software	Ineligible. E.g., purchasing the WooCommerce extension without running WooCommerce.
Unadvertised niche feature expectations	Ineligible. Assuming features exist that were never listed on our official documentation.
Annual subscription renewals & prevailing price changes	Ineligible. Automated renewal charges occur at the active prevailing rate at the time of renewal and are non-refundable (cancelable anytime prior to renewal).
Chargebacks or payment disputes	Ineligible. Filing a bank or PayPal dispute before contacting support voids eligibility and revokes the license.

4. 4-Step Refund Procedure

Step 1

Email Support

Send an email to support@certifypress.com with subject Refund Request – [Order Number].

Step 2

Provide Details

Include your license key, purchase invoice ID, description of the bug, and error logs.

Step 3

48h Diagnosis

Our engineers will analyze the defect and attempt to provide an immediate patch.

Step 4

Approval & Payout

If unresolvable, the refund is authorized. The license is cancelled and funds are credited in 3–5 business days.

5. Support & Assistance

If you have any questions before purchasing or need technical help with your active installation:

Support Desk support@certifypress.com

General Inquiries info@certifypress.com

Official Website certifypress.com

Response SLA 24 to 48 business hours